AI discovery platform

Discovery you can defend.

ClearWork runs AI interviews with the people who never make it to the workshop, then turns what they know into process maps, requirements and SOPs — every line traced to its source.

Start free — 14 days Book a 30-minute call
No card required. Interview participants are always free.
Every line links to the interview, page or timestamp behind it Source-linked
  • 14-day trial, no card
  • Interview participants always free
  • Your data never trains a model
  • Founder-led support
The problem

The process people describe isn't the process people run.

A workshop gets you the version people are willing to say out loud in front of their manager. Here's the same process, drawn both ways.

From the workshop

Five steps. Everyone agreed.

Offer accepted HRIS record created Access provisioned Payroll enrolled Day one

Clean, linear, and wrong in five places.

As actually run

The same process, with what nobody wrote down.

Badge fails → manual rework Offer accepted HRIS record created Payroll enrolled Day one ACCESS PROVISIONED — TWO WAYS London raises IT ticket Manchester manager sets up Contractors: no HRIS record tracked in a People Ops spreadsheet Variation — two sites, two methods Neither is documented. Nobody has compared them. Over £15k → Finance Director not the dept head named in the SOP Buddy assigned in a Teams DM never lands in a system

Every dotted line is real, load-bearing, and lives only in someone's head.

Nobody is hiding any of this. It just never came up.

The person who runs the exception does it so routinely they don't register it as unusual. The one who knows the real approval threshold wasn't in the room. And everyone describes the process as designed, because that's the version that sounds correct out loud. You find out in UAT, at go-live, or when a client says you told me this during the sales cycle and you have nothing to point at.

Why not just use an LLM?

Every other tool waits for someone to write it down.

You can't retrieve your way to knowledge that was never recorded. Someone has to go and ask — and then keep the answer somewhere it survives.

A chat threadPassive
Summarise the onboarding process from these 6 documents.
Onboarding runs in four steps: offer accepted, HRIS record created, access provisioned, day one…
New chat · none of this persists
A good answer about your documents. It can't know what isn't in them, and it's gone tomorrow.
A validated recordActive
ClearWork knowledge base showing people, roles, groups, processes, systems, items and risks with counts, plus conflicts, unknowns and variations
Typed entities, live counts, and 18 conflicts · 39 unknowns · 11 variations tracked separately — a place you can navigate, correct, and hand to a colleague.

The question isn't whether an AI could produce this.
It's who maintains it on Tuesday.

Correct something in ClearWork and it becomes a fact the system honours from then on. Every artifact built on it re-surfaces for review.

Source

You can't retrieve it. So we go and ask.

ClearWork works out what's missing from what you've already got, then sends targeted asynchronous interviews to the people who can close each gap — on their own time.

Documents, decks and transcripts imported into a ClearWork project
01 Start here

Bring what you already have

Documents, decks, SOPs, spreadsheets, transcripts and recordings. Many teams never use AI interviews at all — they run discovery as they always have and upload what comes out. That works completely.

Structured questionnaire with a screen-recording walkthrough request, as the subject-matter expert sees it
02 Targeted

Structured questions & screen walkthroughs

Questions generated from the actual gaps, by role. Plus a narrated day-in-the-life recording — so the SME shows you the real workflow instead of describing it.

An AI dynamic interview in progress by voice or chat, following up on the respondent's answers
03 Conversational

Async voice and chat interviews

A conversation by voice or chat that follows up on ambiguity and asks the second question — whichever the SME prefers, on their schedule rather than yours.

Async interviews reach the people who'd never make the workshop. Whether your organisation uses them depends on its culture — some clients use them constantly, others upload transcripts and never touch them. Both produce the same record.

Validate

Nothing enters the record until a person confirms it.

Findings arrive as proposed changes — what it is, where it came from, what it affects. You accept, edit or reject.

Human gate
Human-in-the-loop document review — proposed changes shown with their sources, awaiting accept, edit or reject
01
Variations
The same process, run differently across teams or sites.
02
Conflicts
Two sources that disagree — both surfaced, neither silently chosen.
03
Unknowns
Nobody has said it yet. Tracked as a gap, not filled with a guess.

"But how do I know it read the document correctly?"

Fair question, and a different one. Traceability tells you where a line came from — it doesn't tell you the extraction was right.

So the record shows its work. Every claim carries what it pulled and how confident it is. Ambiguity gets flagged rather than resolved quietly. The gate is the answer, not the citation.

Source-linked

Click any line. See who said it.

When a client challenges a finding in the readout, you don't defend your judgment. You show the source.

Requirements — Employee Onboarding MERIDIAN · v4 · 12 SOURCES
REQ-014 Access bundles must be provisioned before day one, not on the start date — badge activation depends on the HRIS record existing overnight.
REQ-015 Payroll enrolment confirmation is required before the end of week one.
REQ-016 Approvals above £15,000 route to the finance director, not the department head as documented in the current SOP.
REQ-017 Buddy assignment is owned by the hiring manager and confirmed at day-one check-in.
REQ-018 Contractor onboarding follows a separate path with no HRIS record — currently tracked in a spreadsheet held by People Ops.
SME interview · 14:32 Onboarding SOP v3 · p.7 Kickoff recording · 08:11

"It's the structure. It's managing in a structured way and having that golden thread throughout."

Founder · boutique advisory practice
Create

The deliverables, drafted for you from the record.

Not blank templates. Populated documents built from your actual engagement — each line carrying the source behind it.

Generated process flow diagram for new-hire onboarding

Process maps & swimlanes

Role-based flows with handoffs, decision points, and the exception paths that only surfaced in interviews.

Generated user stories with source provenance against each item

Requirements, user stories & traceability

PRDs, user stories and requirements matrices — each item traced to the source that generated it.

Every line source-linked
Generated standard operating procedure for new-hire onboarding

SOPs & work instructions

Procedure documents drafted from how the work is actually done, not from a template you fill in.

Generated executive summary of new-hire onboarding at Meridian

Roadmaps & executive summaries

Current-state reads and client-ready narratives grounded in the validated record.

The value you deliver

"Where can I continue to deliver value?"

They were never paying you to interview twelve people.

They were paying you to know what to do with what those twelve people said. Discovery was the tax you charged for the real work. Take the tax off the bill and you win more proposals — and spend the engagement on the recommendation instead of the notes.

TodaySame fee
Discovery
Synthesis
Rec.
With ClearWorkSame fee
Disc.
Synth.
Recommendation
Discovery Synthesis Recommendation

Same fee. More of it spent on the part they can't get anywhere else.

Pricing

Priced the way you work.

Consulting firms bill by engagement, so we price by engagement. Internal teams run continuously, so we price by user.

Consulting & advisory
$500
per active project, per month
  • Unlimited users on the project
  • Pause billing between engagements
  • Complete data isolation per client
  • Interview participants always free
Roughly the cost of one billable hour a month. Most firms bake it into the engagement fee.
See full pricing
Internal teams
$50
per user, per month
  • Five-user minimum
  • Licence coordinators, not the whole org
  • Role-based access and approvals
  • Interview participants always free
You licence the handful of people running the work. Everyone who answers an interview is free.
See full pricing

14-day free trial with unlimited use. Cancel anytime. No card required.

Where do you sit?

Consulting & advisory firms

Discovery you can defend, deliverables you can trace, and margin that survives a fixed fee.

For consultants →

Internal transformation & OpEx teams

Turn the knowledge that lives in your people's heads into process standards that stay current after the project ends.

For internal teams →

Bring one real engagement. We'll show you what comes out of it.

Not a canned demo on invented data. Drop in a scope doc, a recording and a couple of SOPs from a live project, and see the record it builds.

Start free — 14 days Book a 30-minute call
Founder-led. You'll talk to the people who built it.